This letter comes to us from happy homeowners in Spring, TX:I am writing to provide you with feedback concerning our experience with Partners inBuilding as the contractor for our new house.As we began looking for a custom builder, I sought input from a relative who works for another builder, and your company was one of four custom builders that he recommended.We stopped by one of your model homes one day and happened to meet Todd Barrow. Over a period of time Todd determined what we were looking for in a new home and provided us with a drawing that had most of the features we wanted, and after some changes in the plan he walked us through the process up to signing the contract. Todd was not a high pressure salesman. His style and personality made it a pleasure to work with him. In fact just prior to closing he sent me an email pointing out a closing cost that the title company should not charge us. Had he not done that I would have not noticed the improper charge in the closing documents, saving us over $1,200.00.
Susan Baldwin was most helpful and accommodating as we were making all of the selections prior to and during construction.
Of everyone we dealt with in your company, our builder, Terence Brennan, was the most impressive. During the ups and downs of the construction process he was to us the face of your company. He represented you well and is an asset to your company.
Terence knows the meaning of customer service. I can't tell you how many times we heard him say "this is your home, we want you to be happy". We always received a quick response from him even when we called him late in the evenings and on weekends. He did not hesitate to make the sub-contractors do things over when the job was not right. We never got the feeling that this was just a job to him. He clearly gave us the impression he wanted us to be happy with the final product, our new home.
We would gladly recommend Partners in Building to others because of your employees like Terence.
Sincerely,Dennis S.