This letter comes to us from happy build on your lot homeowners in Bellaire, TX:We moved in a few days ago and are now getting used to the new house. Still a lot of unpacking to do, but we already had friends over and received a lot of compliments. I thought you would be interested in getting some feedback, so here it is.
The main thing everybody commented on was how fast the house was built. I could never imagine it could be done in five months, but Jamie was super efficient: every single day, including Saturdays, there were people working here. I could not keep up with him, my head was spinning, but he remained calm and collected and dealt with any issues we had very quickly and efficiently. If not for him, I would probably still be thinking about the color of tile or the floors... but he just didn't give me a chance! Things had to happen on schedule - which he maintained so well - and they did.
We had the appraiser here yesterday and he made comments about the quality of Jamie's work. Everything is very well done: Jamie just worked and worked until every little detail was taken care of. Since we were reproducing a model home, it wasn't easy. Some things do not match the pictures that Wes had produced... because they look better!
We have a neighbor who was worried about her tree getting hurt during construction, so Jamie met with her several times and made sure to keep her happy. She got into a conflict with one of the workers, but later called me and said that Jamie handled everything very professionally... and was just a great guy!
As I know now, building a house is not 100% about technical skills. It's also about communicating. I think Jamie was able to resolve all the problems in a very fair way, so we never had any major disagreements. I was probably one of his most challenging customers: I could never decide on anything, would understand some things only after the decisions were made, and questioned my own decisions after I had made them. Also, I didn't express myself very clearly - I was more of the "thinking out loud" type, rather than someone who would say things explicitly (not sure, that could be a cultural difference.) That must have been tough on him. But Jamie never lost patience and we remained on good terms throughout the process - which was very important to me.
You know how people always complain about their builders taking forever to build? I had an opposite problem with Jamie - he did everything too fast! I could never keep up with him, and even watching him work made me tired!
I told Jamie that he had the worst job in the world - and the best job in the world. First, everyone worries and complains all of the time, but when the house if finally finished, it is very gratifying. Do you remember what kind of house there used to be on this lot? I am still amazed to see how he transformed this part of the street.
When we had our final walk through the house, Vadim and I were exhausted. Each of us had a lot on our minds. But Jamie told us not to be nervous. He said he would take care of us even after we moved in... and looking at the last five months, we knew we could trust him. That doesn't happen very often in life.
About 2 months ago, Vadim said: " Hey, PIB has done pretty well so far... when we get filthy rich, maybe we'll build with them again!" To that, I said: "I think I am pretty happy with the house I got. And no, I will never build again. Maybe only with Jamie!"
Best,Sasha B.