This letter comes to us from happy homeowners in The Canyons at Lake Travis, in Austin, TX:
My wife and I love our new home!
Having moved into our new Partners in Building house almost a month ago, we've been reflecting on the experience of building a home with PIB. It's been a fantastically good experience from start to finish, so we'd like to take this opportunity to express our appreciation.
The design quality of our home benefitted from expert guidance throughout the process. Instances of this are too numerous to list entirely, but here are a few examples that stand out. When we were working on our floor plan, Daniel Cornwell, our sales person, suggested a design adjustment that moved a powder room so that its door was off the family room instead of off the foyer. This small adjustment--which we wouldn't have thought of on our own--makes a significant difference in the aesthetic appeal of the entryway to our home. Reggie Cowart, our builder, suggested a stone trim option that cost nothing but added to the beauty of our home's exterior. And Donna Previte suggested cabinetry and granite countertop choices based on magazine pictures that we brought in, resulting in an absolutely gorgeous kitchen at the heart of our home. We had excellent counsel on every one of the hundreds of design decisions we made along the way, and we appreciate the time and effort that Daniel, Reggie and Donna put into making our home the best it could be.
We felt that Partners behaved with highest integrity throughout the entire process. When it turned out that we had been quoted an incorrectly low price for a floor plug, PIB stood by the original price quote. When Reggie saw something during construction that wasn't exactly as we expected it to be, he fixed it immediately. In one case, he pointed out that a framed opening that looked down from the second floor to the family room was oddly shaped, and fixed it to be rectangular. This was a minor design flaw that only became apparent once built, and it would have created something awkward and unpleasant in our house. There was never an attempt to rationalize away something that wasn't right. PIB's first response was always simply to make it right.
Your company has lived up to its name. We felt like you were our partner, not just a builder. The quality of the work, the expert guidance, and your high integrity have left the best possible impression.The W. Family