This letter comes to us from a Build On Your Lot homeowner in Clear Lake:
Partners in Building Team,
This note is long overdue now that we have been in our house for about a month now, but I think definitely better late than never. When we started the process of searching for a new home, the idea of building something from the ground up was dismissed by us on several occasions, mainly due to the all the negative comments of others who have gone through the process.
I have to admit that I have been blown away by the service, attention to detail, and timeliness of responses that we have received from planning to engineering to decorating and most importantly throughout the construction process. The ease with which Kevin and Brian Lee guided us through the planning and drawing phase of the process was wonderful and Maggie did a phenomenal job allowing us to pick out all the right touches at the design studio without being the least bit pushy or appearing to try to "upsell" every last detail.We could not have been happier with Jaime Dutton being appointed to us as our builder. I am in a service oriented job and know the value of keeping customers happy with timely responses no matter the time or day. Jaime totally exceeded our expectations of availability and could not have been any more helpful in the process. I know that I hounded Jaime on pretty much a daily basis for info and details and why this and what is going on here and there was not one time that I was not given an answer that 110% satisfied what I was looking for. I think the time that he put in to make sure that everything was done the right way and the way that we wanted things went way above and beyond what we would have been happy with. The point of contact person in this process is key to meeting our expectations and Jamie ensured at every turn that we were absolutely taken care of.
It truly was a joy to work with the whole team and I can tell you that not one person believes us when we say that we are so happy with our builder, but we have to go into details like the above and convince them we are telling the truth. We have a majestic house to live in now and cannot thank each and every one involved in the process enough.
Best Regards,
Erik W.